We do not shy away from the fact that we are not the cheapest event company that you may come across. This is a result of the high standard of service that we provide, which not every company offers. We always strive to offer the best deal possible for your event, however it is not always possible to price match as the quality service we offer is not always reflected in other companies, and so it would not be a 'like for like' offer. Sunshine Events offer the best possible customer service from the first contact right through to the day of the event. We pride ourselves on the presentation of our equipment and staff, which is always to the highest standard. Every piece of equipment is regularly tested and maintained and we have all the necessary Health & Safety, Risk Assessments and Insurance in place.

The Fun Experts love to play in the sunshine but sometimes the rain clouds like to gather overhead. It is as important to us as it is to you that your event is a success. Some pieces of our equipment can be covered using our selection of shower canopies, ensuring the fun can continue. Wherever possible we may look to see if the equipment can be moved to an indoor area if part of your event is taking place outside. If any equipment does end up wet from rain then once the clouds pass, the Fun Experts will immediately get stuck in drying the equipment so that the fun can continue moments later.

All of our equipment is tested annually and each piece, whether it be an inflatable or an electrical piece of equipment has either an RPII or PIPA test certificate and PAT test certificate. Safety is of the upmost importance for the Fun Experts and we go to every possible measure to ensure that our products are safe, clean and fun. Each member of staff has received full training from the Sunshine Events management for every piece of equipment we house. We have £10 million public liability insurance from a specialist insurance provider and copies of this are available on request. You can also see a copy of this on our website along with current Risk Assessments for our equipment which can be found here.

We ask that the full balance be paid at the time of booking. If you wish to make an alternative payment arrangement then please feel free to discuss this when you speak to the Fun Experts at the time of booking. Payments can be made by BACS, debit / credit card or by cheque (made payable to Sunshine Events UK).

Should the unfortunate arise and you wish to cancel your booking then you will need to contact us immediately by phone. There would be a cancellation charge should you wish to go ahead with the cancellation of your booking, a full list of the charges can be found on our Terms & Conditions. Should you still wish to cancel your event after speaking to us then we would also require the request in writing. If you still have a question to ask and haven't found the answer here then please don't hesitate to contact the Fun Experts. For the answer you can call us on 01772 368 010 or email us at info@sunshineevents.co.uk where we look forward to helping you.

Once you have come to a decision as to what equipment or package you would like to book for your event we will need to speak with you and confirm all the final details such as event location and area measurements, event times and also payment options. Once we have gathered all the necessary information, the booking will be added to our system and you will be sent an invoice and a copy of our terms and conditions. The invoice will confirm all of the final details that had been discussed and a signed copy of the terms and conditions should be returned to us.

Sunshine Events has a wide variety of equipment and entertainment that can cater for many events including corporate events, weddings, birthday parties, team building events, functions and so many more. Our experience and knowledge means that we are more than comfortable when it comes to planning large scale events such as family fun days and we have had much fun in the past when providing our services for events that have seen from 30 to 3,000 guests attending.

We offer our customers many levels of service which allow for you to come and collect equipment directly from us, such as a candy floss machine or giant games, all the way to our full event management service. This could include planning meetings, arranging site visits that would result in us creating site plans for the event, power and utility requirements, running the event on the day, staffing and so much more. One thing remains constant throughout the service we provide and that is you will always receive the best service possible in which we will share our experience, knowledge and passion with you.

Each piece of equipment is different in its set up and can take different lengths of time to set up. The Fun Experts always arrive with plenty of time to set up the equipment, ensuring that equipment is ready at least a half hour before the start of the event. Our Logistics team will confirm arrival times with you in the phone call the week prior to the event. We make every effort to ensure we arrive in good time, taking into account the possibility of traffic and weather conditions on the road so we still arrive at the time we agreed.

In most cases, after you have booked the equipment for your event and everything has been confirmed a member of our Logistics team will contact you the week prior to your event to have a final run through of the event details and ensure that there have been no changes. After this you'll meet the Fun Experts on the day of your event where we'll share in what will be a fantastic event. If you are holding a large scale event such as a family fun day then there would be reason for us to be in contact more often as we arrange site visits, contact you regarding site plans and discussions regarding various details of the event. The Fun Experts offer you a high quality service and are always available to talk about your event so should you ever feel you need to speak to us then please do not hesitate to call us or drop us an e-mail