Sunshine Events (The Fun Experts) are the sole data controller of the data you provide to us and we are committed to protecting and respecting your privacy. We will comply with all applicable data protection laws in all our dealings with your data. As of May 2018, the General Data Protection Regulation (GDPR) came in to effect. Beyond this date, we will continue to communicate with you for things that you would reasonably expect to receive from us, such as: communications relating to your event, relevant new products for your event type, possible future events and services / support you will find useful in your event planning needs.
All data collected from you is provided by you via either our Contact Form (website), Quick Enquiry (website), Quote Request (website and telephone), Event Planning Guide Request (website) or Social Media (enquiry by direct messaging). This data is relevant to your event enquiry only, and limited to your event (type) needs. When you enquire with us via these means, you are actively opting in to receive marketing communications from us. These communications are for services provided by Sunshine Events only and in relation to our relationship. You can unsubscribe or opt-out from our mailing list at any time. Every email we send you will have an 'unsubscribe' link contained within it.
All information we collect is supplied by you at the time of your enquiry. The data we request is to better service your event needs and will include:
There are various ways in which you can provide your data to us. Depending on how you use our site and which page you enquire through, we collect information by the following methods:
1. Direct - This is information you supply to us direct via our numerous enquiry options or telephone enquiries. You can enquire via our site using the Contact Form, Quick Enquiry, Quote Request and Brochure Request. When contacting us by telephone, your call is logged and your details entered by our team securely in to our enquiry / booking system.
2. System - This is when our system collects data as you use our website, as is typical of many websites, which is necessary to operate and monitor the performance of a site. This can be broken down to:
For legitimate business purposes in order to offer you the high level of service expected of the Fun Experts and provide you with our service for your event needs. We collect this information so we can:
The short answer is NO. Your data is collected at the enquiry stage purely to allow our team to supply you with and support you with your event needs. Your data is securely stored on our own UK Mainland Server for purposes to promote to you our event services for any possible future events you may hold.
We do not share personal / professional data with any third parties, with the exception of core service providers (external entertainers for example), who we may bring in to service your event - these include, and are not limited to, Face Painters; Funfair Ride providers, Circus Skills Entertainers, Walkabout Entertainers.
In order to support you in future events, we hold your information in order to contact you and promote new services in line with your event needs. Your data is not shared with third parties for any marketing purposes.
Should you wish for us to remove your information from our database, your data will be securely deleted. You can request this be done by phone, email or using the unsubscribe option on an email to opt-out.
All information collected within our database is stored on our secure servers, right here in mainland UK. Our systems are password protected, with two factor authentication required. Access to our database is only accessible via employees of Sunshine Events, with restricted access levels dependant on their role / position. Access to our system is via static IP only.
To help us maintain a high level of customer service, when you call our offices your call may be monitored and recorded. Email communication is stored within your booking in order for our team to to better deal with your enquiry / event.
When paying for our services, you can do so via BACS or over the telephone. No debit / credit card details are stored on our database when a payment is taken. Using WorldPay for card transactions, once the transaction is processed, no record of the card details are stored.
As much as strive to become a paperless office, there are certain aspects across departments that require the use of paper. Any paperwork that contains your data is kept secure within our offices and destroyed by shredder only.